Information

Thank you for visiting VintageShop solo.

To customers

Our products are mainly used and vintage products.
Please note that there may be scratches, dirt, odors, etc. due to deterioration over time.
Please read the item description and images carefully before purchasing.
In addition, There are things that cannot be written in sentences and things that cannot be understood in images.
Please understand that it is a vintage item before purchasing.


1. About shipping

Regular shipping holidays: Thursdays and Sundays
We will ship within 3 business days after payment is confirmed (excluding postpaid payment).
In addition, it may change depending on the congestion situation of your order.
※When using credit card payment for the first time, it may take some time to confirm the payment. (Around 3 to 10 days, excluding Saturdays, Sundays, and holidays)
It will be shipped as soon as it is confirmed by the settlement agency. Please note※

2. About delivery method

Overseas delivery: EMS
※Currently, some areas cannot be delivered due to the influence of coronavirus. In addition, delivery may take longer than usual. Please contact us by email for confirmation※

3. About payment method

Only shopify payments are available on this site.
The following credit cards are accepted for shopify payments: VISA, Master, American Express , JCB.
In addition, Shop Pay, Apple Pay, and Google Pay are also available.

For First-time users or those who purchased high-priced items with a credit card.
We may ask you to submit an ID card and credit card image to prevent troubles.
We appreciate your understanding and cooperation.

4. About product reserve

You can reserve products on the site.
Please contact us by Email, Instagram or WeChat.
After contacting us, we will make a reservation for 3 days. Please settle within 3 days.
After 3 days, the reservation will be canceled and the site sales will resume.

Items listed as reserved items can only be purchased by the person making the reservation.
Others cannot purchase it, so please do not purchase reserved items.

5. About gift packing

This shop does not support gift packaging.

6. About returns and exchanges

We cannot accept exchanges or returns after your order has been placed.
If you have any questions about size or condition details, please contact us before ordering.

For product returns, please check the Notation based on the Act on Specific Commercial Transactions on this site.

7.About tariffs / taxes

Any import duties and taxes are charged once the parcel has reached the destination country and those charges must be paid by the recipient of the parcel. We are not in charge or in control over those charges as customs policies vary by country. If you have any questions related to customs charges, we kindly ask you to contact your local customs office.

8. About the shop

Our shop specializes in online sites. There is no physical shop.
Contact
E-mail : vintageshop.solo@gmail.com
Instagram : vintageshop.solo
WeChat : solovintage
Open : 11:00 am・Close : 19:00 pm　(Closed on Thursday)
We will respond to inquiries in order. It may take some time to reply.
If you do not receive an email from our shop within 3 days
①Please check your junk mail folder.
② If you do not receive the e-mail, please contact us by SMS.
※Currently, we do not respond to inquiries by phone※